Communication and Media Studies

Crisis and Risk Communication Management(RPP304-G-2)

Course Code Course Name Semester Theory Practice Lab Credit ECTS
RPP304-G-2 Crisis and Risk Communication Management 6 2 0 0 2 3
Prerequisites
Admission Requirements
Language of Instruction English
Course Type Compulsory
Course Level Bachelor Degree
Course Instructor(s) İnci ÇINARLI icinarli@gsu.edu.tr (Email)
Assistant
Objective The aim of this course is to transmit key information on crisis and risk management and provide an opportunity to practice and also to convey a critical and systematic / analytical perspective.
Content Crisis, risk and issues management / Theoretical framework and concepts
Crisis and risk communication management
Crisis communication strategies
Case studies
Theory of Risk Society
Course Learning Outcomes At the of this course the student will be able to;

-Acknowledge the theories and concepts of the crisis and risk.
-Managing a crisis and assess its effects.
-Launch a proactive crisis plan.
-Make an ethical debate on the field.
Teaching and Learning Methods Lectures
Discussions
Case studies' analysis
Students' presentations
References Notes de cours.

BECK Ulrich, “Living in the World Risk Society”, Hubhouse Memorial Public Lecture at LSE, 15 February 2006.

BECK Ulrich, Risk Society: Towards a New Modernity, Çev. Mark Ritter, London: Sage Publications, 1992.

COOMBS, Timothy W. ve HOLLADAY Sherry J. (ed.). The Handbook of Crisis Communication, Massachusetts, MA: Blackwell.

ÇINARLI İnci, Kriz İletişimi: Örnek Vaka Analizleri ile, İstanbul: Beta Yayınları, 2016.

DELAHAYE PAINE Katie. “How to Measure Your Results in Crisis”, (2003), http://www.instituteforpr.com/pdf/HowtoMeasureYourResultsinaCrisis, KatieDelahayePaine2002.pdfIPR, 11.06.2006.

GIDDENS Anthony, “Risk”, BBC/Reith Lectures, Hong Kong, 1999.

FUREDI Frank, Korku Kültürü: Risk Almanın Riskleri, Çev. Barış Yıldırım, İstanbul: Ayrıntı Yayınları, 2001.

ÇINARLI, İnci. “Bir Kriz İletişimi Yönetimi Vaka Analizi: Kaybolan Malezya Havayolları MH370 Sefer Sayılı Uçağı”, Gazi University İletişim Kuram ve Araştırma Dergisi, 38, 2014.

ÇINARLI İnci, “Risk İletişimi Açısından SARS (Şiddetli Akut Solunum Sendromu) Salgını”, GSÜ İleti-ş-im Dergisi, no.2, Haziran 3005.

ÇINARLI İnci (ed.), Belirsizlik Toplumu’nun Krizi, İstanbul: Beta Yayınları, 2009.

NARBAY ŞİMŞEK Mine. Kriz İletişimi. İstanbul: Nobel Yayınları, 2006.
Print the course contents
Theory Topics
Week Weekly Contents
1 Definition crisis concept / Crisis communication, crisis management
2 Crisis typologies and stages of the crisis / Proactive and reactive communication of the crisis
3 Crisis and corporate reputation / Crises of the 21st century: Case studies
4 Crisis management plan / Crisis communication theories
5 Issues management-risk management- crisis management
6 Crisis response strategies / Case study analysis: Soma mine disaster, BP Mexican Gulf oil spill, Malaysian Airlines MH370, Volkswagen emission crisis etc.
7 Mid-term exam
8 Social media and crisis management / Media relations in crisis communication
9 Evaluating crisis management/ Measuring crisis communication perspective
10 Definition of the risk concept / Risk communication
11 Culture of fear / Risk Society
12 Students' presentations
13 Students' presentations
14 Students' presentations
Practice Topics
Week Weekly Contents
Contribution to Overall Grade
  Number Contribution
Contribution of in-term studies to overall grade 1 40
Contribution of final exam to overall grade 1 60
Toplam 2 100
In-Term Studies
  Number Contribution
Assignments 1 20
Assignments 0 0
Assignments 1 20
Assignments 0 0
Presentation 0 0
Presentation 0 0
Presentation 0 0
Presentation 0 0
Midterm Examinations (including preparation) 1 40
Midterm Examinations (including preparation) 1 40
Midterm Examinations (including preparation) 1 40
Midterm Examinations (including preparation) 1 40
Project 0 0
Project 0 0
Project 0 0
Project 0 0
Laboratory 0 0
Laboratory 0 0
Laboratory 0 0
Laboratory 0 0
Other Applications 0 0
Other Applications 0 0
Other Applications 0 0
Other Applications 0 0
Quiz 0 0
Quiz 0 0
Quiz 0 0
Quiz 0 0
Term Paper/ Project 0 0
Term Paper/ Project 0 0
Term Paper/ Project 0 0
Term Paper/ Project 0 0
Portfolio Study 0 0
Portfolio Study 0 0
Portfolio Study 0 0
Portfolio Study 0 0
Reports 0 0
Reports 0 0
Reports 0 0
Reports 0 0
Learning Diary 0 0
Learning Diary 0 0
Learning Diary 0 0
Learning Diary 0 0
Thesis/ Project 0 0
Thesis/ Project 0 0
Thesis/ Project 0 0
Thesis/ Project 0 0
Seminar 0 0
Seminar 0 0
Seminar 0 0
Seminar 0 0
Other 0 0
Other 0 0
Other 0 0
Other 0 0
Toplam 6 200
No Program Learning Outcomes Contribution
1 2 3 4 5
1 Will have effective written and oral communication skills in Turkish X
2 Will have a thorough knowledge of at least two foreign languages X
3 Will be informed about art and culture, human rights, social, professional and ethical values, law and legislation, quality standards, and will be aware of their responsibility on these subjects X
4 Will have sufficient knowledge about social sciences, professions and sectors in communication and media, innovative and entrepreneurial practices X
5 Will have the ability to use, in an effective and creative way, the techniques and tools and information technologies necessary for interactive and conventional media, in the context of health and safety in the workplace X
6 Will have the ability to develop documentary and fictional content related to their field for interactive and conventional media; also the ability to produce and manage this content in group X
7 Will have the theoretical knowledge and ability to carry out and share scientific work on communication environments and processes of interactive and conventional media and on the individual and social outcomes of the latter X
8 Will have the knowledge of analysis and modelling techniques to analyse interactive and conventional media and the communication environments and processes X
9 Will have the ability to question and critically analyse developments and problems concerning interactive and conventional media and the communication environments and processes, will be aware of the public interest, social responsibility and the environment, will be sensitive to contemporary world’s and Turkey's current problems; will develop a libertarian, democratic, constructive and problem-solving approach X
10 They are familiar with the historical development processes of electronic, digital media and film; and the current developments in these fields X
11 They learn sociological, cultural and aesthetic approaches in electronic, digital media and film X
12 They learn the political economy of cultural industries, labour and production relations, analysis of marketing and consumption patterns.
13 They learn at a first level how to use the equipment necessary for the production of audio-visual content for TV, radio and digital media and of films in different genres
14 They gain experience in conducting creative activities in electronic, digital media and film; in producing and working in groups
15 They acquire theoretical information in the fields of public relations, advertising, integrated marketing communication and organizational communication
16 They are familiar with the research, planning, implementation and evaluation processes in public relations and advertising; they can create campaigns, present them effectively and write reports
17 They have knowledge of organisational communication, crisis and risk communication, reputation management, media relations, media planning, digital media management, brand management and interpersonal communication. They are able to carry out activities in these areas
18 They use public relations and advertising strategies and tactics appropriate to the specificities of conventional and new media
19 They are aware of legal regulations, ethical codes in public relations and advertising, and they remain faithful to them
20 They are familiar with the different theoretical approaches regarding the social place, role and functions of journalism as a social institution and phenomenon; they are familiar with the process of producing information for conventional and digital media
21 They are familiar with the structural and technical specificities, management characteristics of conventional/mainstream media, as well as alternative media structures
22 They are familiar with the new conceptual and theoretical discussions emerging from interactive/digital media in terms of social sciences and humanities
23 They are familiar with the historical development of journalism in Turkey and in the world; they can analyse it in the context of social and political history
24 They have the ability to effectively use information technology, printing and publishing techniques; to write a press article using data collected on the web and on social media, to visualize this data and to publish it
Activities Number Period Total Workload
Class Hours 14 2 28
Working Hours out of Class 4 5 20
Assignments 0 0 0
Presentation 1 5 5
Midterm Examinations (including preparation) 1 5 5
Project 0 0 0
Laboratory 0 0 0
Other Applications 0 0 0
Final Examinations (including preparation) 1 8 8
Quiz 0 0 0
Term Paper/ Project 0 0 0
Portfolio Study 0 0 0
Reports 0 0 0
Learning Diary 0 0 0
Thesis/ Project 0 0 0
Seminar 0 0 0
Other 0 0 0
Total Workload 66
Total Workload / 25 2,64
Credits ECTS 3
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