Crisis Communication Management(SİY 622)
| Course Code | Course Name | Semester | Theory | Practice | Lab | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| SİY 622 | Crisis Communication Management | 2 | 2 | 0 | 0 | 2 | 5 |
| Prerequisites | |
| Admission Requirements |
| Language of Instruction | Turkish |
| Course Type | Compulsory |
| Course Level | Masters Degree |
| Course Instructor(s) | İnci ÇINARLI icinarli@gsu.edu.tr (Email) |
| Assistant | |
| Objective | The knowledge gathered within this course will generate a base to apply strategic communication in crisis and risk situations. This course aiming to enhance the knowledge and skills on prediction, management, controlling and evaluating, seeks also to improve critical and analytical perspective. |
| Content |
Crisis and risk communication management Crisis communication strategies Measurement and evaluation in crisis management Case studies 'Risk Society' |
| Course Learning Outcomes |
At the end of this course student can; 1. Acknowledge the theories and concepts on crisis and risk management. 2. Calculate risks, issues and crisis. 3. Manage inconsistent information environment in the case of crisis and risk situations and evaluate its effects. 3. Elaborate a crisis plan. 4. Realize analytical and ethical questioning on the domain. |
| Teaching and Learning Methods |
Presentations Discussion |
| References |
Lecture notes. Ulrich BECK, Risk Society: Towards a New Modernity, translated by Mark Ritter, London: Sage Publications, 1992. Ulrich BECK, World Risk Society, Cambridge: Polity Press, 1998. Ulrich BECK, “The Silence of Words and Political Dynamics in the World Risk Society”, Kasım 2001’de yapılan konuşma, Elena Mancini tarafından Almanca’dan tercüme, Logos 1.4, Fall 2002, http://logosonline.home.igc.org/beck.pdf, (01.11.2008). Ulrich BECK, “Living in the World Risk Society”, Hubhouse Memorial Public Lecture at LSE, 15 February 2006. Simon CATTLE, “Ulrich Beck, ‘Risk Society’ and the Media”, European Journal of Communication, 13 (1): 5-32. İnci ÇINARLI, Kriz İletişimi: Örnek Vaka Analizleri ile, İstanbul: Beta Yayınları, 2016. İnci ÇINARLI, “Bir Kriz İletişimi Yönetimi Vaka Analizi: Kaybolan Malezya Havayolları MH370 Sefer Sayılı Uçağı”, Gazi Üniversitesi İletişim Kuram ve Araştırma Dergisi, 38, 2014. Claudia ARADOU ve Rens Van MUNSTER, “Governing Terrorism Through Risk: Taking Precautions. (un)Knowing the Future”, European Journal of International Relations, 13, (89), 2007, pp.90-115. İnci ÇINARLI, “Risk İletişimi Açısından SARS (Şiddetli Akut Solunum Sendromu) Salgını”, GSÜ İleti-ş-im Dergisi, no.2, Haziran 3005. İnci ÇINARLI (ed.), Belirsizlik Toplumu’nun Krizi, İstanbul: Beta Yayınları, 2009. Frank FUREDI, Korku Kültürü: Risk Almanın Riskleri, Çev. Barış Yıldırım, 2001. Anthony GIDDENS, “Risk”, BBC/Reith Lectures, Hong Kong, 1999. Katie PAINE DELAHAYE. “How to Mesure Your Results in Crisis”, (2003), http://www.instituteforpr.com/pdf/HowtoMeasureYourResultsinaCrisis, KatieDelahayePaine2002.pdfIPR, 11.06.2006. Mine ŞİMŞEK NARBAY. Kriz İletişimi. İstanbul: Nobel Yayınları, 2006. David BERG and ROBB Stephen. “Crisis Communication and the ‘Paradigm Case’, Rhetorical and Critical Approaches to Public Relations, Elisabeth TOTH and Robert HEATH (ed.), New Jersey: Lawrence Erlbaum Associates, Inc., 1992. |
Theory Topics
| Week | Weekly Contents |
|---|---|
| 1 | Definition of the 'crisis' concept / Conceptualization of the crisis communication and management process / Crisis typology and stages of crisis / Proactive and reactive crisis communication |
| 2 | Crisis communication theories / Crisis response strategies |
| 3 | Case studies |
| 4 | Media relations during crises |
| 5 | The new media and crisis communication |
| 6 | Evaluation of the results of a crisis |
| 7 | Mid-term exam |
| 8 | Risk communication |
| 9 | Issues management-risk management-crisis management |
| 10 | 'Culture of fear' |
| 11 | Modernity and 'Risk Society' |
| 12 | 'Risk Society' and globalization, and neo-liberalism |
| 13 | 'Risk Society' and media / Governmetality, bio-power |
| 14 | Reflexive modernity |
Practice Topics
| Week | Weekly Contents |
|---|
Contribution to Overall Grade
| Number | Contribution | |
|---|---|---|
| Contribution of in-term studies to overall grade | 2 | 50 |
| Contribution of final exam to overall grade | 1 | 50 |
| Toplam | 3 | 100 |
In-Term Studies
| Number | Contribution | |
|---|---|---|
| Assignments | 1 | 20 |
| Presentation | 0 | 0 |
| Midterm Examinations (including preparation) | 1 | 30 |
| Project | 0 | 0 |
| Laboratory | 0 | 0 |
| Other Applications | 0 | 0 |
| Quiz | 0 | 0 |
| Term Paper/ Project | 0 | 0 |
| Portfolio Study | 0 | 0 |
| Reports | 0 | 0 |
| Learning Diary | 0 | 0 |
| Thesis/ Project | 0 | 0 |
| Seminar | 0 | 0 |
| Other | 0 | 0 |
| Toplam | 2 | 50 |
| No | Program Learning Outcomes | Contribution | ||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | ||
| 1 | Acknowledge strategic thinking and analytical skills required to solve communication problems. | X | ||||
| 2 | Design, implement and manage specific projects in the field of strategic communication. | X | ||||
| 3 | Acknowldge new communication technologies, crisis and risk communication management, persuasion, efficiency in intercultural communication etc. | X | ||||
| 4 | Implements and promotes the professional code of ethics. | X | ||||
| 5 | Realise the correlations between culture, communication and modifications of the organisations. | X | ||||
| Activities | Number | Period | Total Workload |
|---|---|---|---|
| Class Hours | 14 | 2 | 28 |
| Working Hours out of Class | 7 | 6 | 42 |
| Assignments | 3 | 4 | 12 |
| Midterm Examinations (including preparation) | 2 | 5 | 10 |
| Final Examinations (including preparation) | 4 | 5 | 20 |
| Total Workload | 112 | ||
| Total Workload / 25 | 4.48 | ||
| Credits ECTS | 4 | ||