Crisis and Risk Communication Management(RPP304)
| Course Code | Course Name | Semester | Theory | Practice | Lab | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| RPP304 | Crisis and Risk Communication Management | 6 | 2 | 0 | 0 | 2 | 3 |
| Prerequisites | |
| Admission Requirements |
| Language of Instruction | English |
| Course Type | |
| Course Level | Bachelor Degree |
| Course Instructor(s) | İnci ÇINARLI icinarli@gsu.edu.tr (Email) |
| Assistant | |
| Objective | The aim of this course is to transmit key information on crisis and risk management and provide an opportunity to practice and also to convey a critical and systematic / analytical perspective. |
| Content |
Crisis management/Risk management/Issues management: Theoretical framework and concepts Crisis and risk communication Crisis communication theories Crisis communication strategies Risk communication theories Case studies 'Culture of fear' 'Risk Society' |
| Course Learning Outcomes |
At the of this course students will be able to; - Acknowledge concepts of the crisis and risk - Acknowledge crisis and risk communication theories - Analyse a crisis case - Manage a crisis and assess its effects. - Launch a proactive crisis plan. - Use communication platforms and tools effectively in crisis communication. - Make an ethical debate on the field. |
| Teaching and Learning Methods |
Lectures Discussions Case study analysis Risk com. project design |
| References |
Lecture notes. BECK Ulrich, “Living in the World Risk Society”, Hubhouse Memorial Public Lecture at LSE, 15 February 2006. BECK Ulrich, Risk Society: Towards a New Modernity, Çev. Mark Ritter, London: Sage Publications, 1992. COOMBS, Timothy W. ve HOLLADAY Sherry J. (ed.). The Handbook of Crisis Communication, Massachusetts, MA: Blackwell. DELAHAYE PAINE Katie. “How to Measure Your Results in Crisis”, (2003), http://www.instituteforpr.com/pdf/HowtoMeasureYourResultsinaCrisis, KatieDelahayePaine2002.pdfIPR, 11.06.2006. GIDDENS Anthony, “Risk”, BBC/Reith Lectures, Hong Kong, 1999. FUREDI Frank, How Fear Works: Culture of Fear in the Twenty-First Century, London: Bloomsbury, 2018. GEORGE, Amiso M. ve PRATT, Cornelius B. (Eds.). Case Studies in Crisis Communication: International Perspectives on Hits and Misses, NY: Routledge, 2011. LERBINGER, Otto. The Crisis Manager: Facing Disasters, Conflicts and Failures, 2.Baskı, NY: Routledge, 2012. REGESTER, Michael ve LARKIN, Judy. Risk Issues and Crisis Management in Public Relations, 4th ed., London: Kogan Page, 2008. SELLNOW Timothy L. ve SEEGER, Matthew W. Theorizing Crisis Communication, UK: Wiley&Sons, 2013. |
Theory Topics
| Week | Weekly Contents |
|---|---|
| 1 | Definition crisis concept / Crisis communication, crisis management |
| 2 | Crisis typologies and stages of the crisis / Proactive and reactive communication of the crisis |
| 3 | Crisis and corporate reputation |
| 4 | Crisis management plan / Crisis communication theories |
| 5 | Issues management-risk management- crisis management |
| 6 | Crisis response strategies / Case study analysis (Soma mine disaster, Facedbook-Cambridge Analytica crisis, BP Mexican Gulf oil spill, Malaysian Airlines MH370, Volkswagen emission crisis, Boeing 747 Max) etc. |
| 7 | Mid-term exam (crisis management case study) |
| 8 | Crisis communication in a digital world / Social media and crisis management. |
| 9 | Media relations in crisis communication. The role of the media in global crises (e.g. terror, epidemics etc.). |
| 10 | Evaluating crisis management/ Measuring crisis communication performance |
| 11 | Definition of the risk concept / Risk communication |
| 12 | Risk perception. |
| 13 | Culture of fear |
| 14 | Risk Society |
Practice Topics
| Week | Weekly Contents |
|---|
Contribution to Overall Grade
| Number | Contribution | |
|---|---|---|
| Contribution of in-term studies to overall grade | 1 | 40 |
| Contribution of final exam to overall grade | 1 | 60 |
| Toplam | 2 | 100 |
In-Term Studies
| Number | Contribution | |
|---|---|---|
| Assignments | 1 | 40 |
| Assignments | 0 | 0 |
| Assignments | 1 | 20 |
| Presentation | 0 | 0 |
| Midterm Examinations (including preparation) | 0 | 0 |
| Midterm Examinations (including preparation) | 1 | 40 |
| Project | 0 | 0 |
| Laboratory | 0 | 0 |
| Other Applications | 0 | 0 |
| Quiz | 0 | 0 |
| Term Paper/ Project | 0 | 0 |
| Portfolio Study | 0 | 0 |
| Reports | 0 | 0 |
| Learning Diary | 0 | 0 |
| Thesis/ Project | 0 | 0 |
| Seminar | 0 | 0 |
| Other | 0 | 0 |
| Toplam | 3 | 100 |
| No | Program Learning Outcomes | Contribution | ||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | ||
| 1 | Will have effective written and oral communication skills in Turkish | |||||
| 2 | Will have a thorough knowledge of at least two foreign languages | X | ||||
| 3 | Will be informed about art and culture, human rights, social, professional and ethical values, law and legislation, quality standards, and will be aware of their responsibility on these subjects | X | ||||
| 4 | Will have sufficient knowledge about social sciences, professions and sectors in communication and media, innovative and entrepreneurial practices | X | ||||
| 5 | Will have the ability to use, in an effective and creative way, the techniques and tools and information technologies necessary for interactive and conventional media, in the context of health and safety in the workplace | X | ||||
| 6 | Will have the ability to develop documentary and fictional content related to their field for interactive and conventional media; also the ability to produce and manage this content in group | X | ||||
| 7 | Will have the theoretical knowledge and ability to carry out and share scientific work on communication environments and processes of interactive and conventional media and on the individual and social outcomes of the latter | X | ||||
| 8 | Will have the knowledge of analysis and modelling techniques to analyse interactive and conventional media and the communication environments and processes | X | ||||
| 9 | Will have the ability to question and critically analyse developments and problems concerning interactive and conventional media and the communication environments and processes, will be aware of the public interest, social responsibility and the environment, will be sensitive to contemporary world’s and Turkey's current problems; will develop a libertarian, democratic, constructive and problem-solving approach | X | ||||
| 10 | They are familiar with the historical development processes of electronic, digital media and film; and the current developments in these fields | |||||
| 11 | They learn sociological, cultural and aesthetic approaches in electronic, digital media and film | X | ||||
| Activities | Number | Period | Total Workload |
|---|---|---|---|
| Class Hours | 14 | 2 | 28 |
| Working Hours out of Class | 4 | 5 | 20 |
| Presentation | 1 | 5 | 5 |
| Midterm Examinations (including preparation) | 1 | 5 | 5 |
| Final Examinations (including preparation) | 1 | 8 | 8 |
| Total Workload | 66 | ||
| Total Workload / 25 | 2,64 | ||
| Credits ECTS | 3 | ||