Service Systems(IND359)
| Course Code | Course Name | Semester | Theory | Practice | Lab | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| IND359 | Service Systems | 6 | 3 | 0 | 0 | 3 | 4 |
| Prerequisites | IND 373 |
| Admission Requirements | IND 373 |
| Language of Instruction | French |
| Course Type | Elective |
| Course Level | Bachelor Degree |
| Course Instructor(s) | Esra ALBAYRAK ealbayrak@gsu.edu.tr (Email) Merve GÜLER KESMEZ gulermerve93@gmail.com (Email) |
| Assistant | |
| Objective | This course aims to introduce the importance and the role of services for the society. |
| Content | Concepts and Properties of Services, Classification of Service Types, Service Quality, Service Strategies, Service Production Process, New Product Development. Service Planning. Quantitative Models for the Selection of Service Location .Demand Estimation for Services, using Regression Analysis and Time Series for estimation. Importance of Capacity for Service Systems and Some Important Techniques (Queuing Models). Work Measurement in Services. Service Supply Chains. Service Product Management. Service Project Management. Linear Programming Applications in Services. |
| Course Learning Outcomes | As a result of this course, the student shall be capable of using the quantitative tools to evaluate the performance of service systems and to resolve their problems. |
| Teaching and Learning Methods | |
| References |
Service Management: Operations, Strategy, and Information Technology. James A. Fitzsimmons, Mona J. Fitzsimmons Service Operations Management: Murdick, Barry Render, Roberta S. Russell |
Theory Topics
| Week | Weekly Contents |
|---|---|
| 1 | Concepts and Properties of Services |
| 2 | Classification of Service Types |
| 3 | Service Quality |
| 4 | Service Strategies, Service Production Process, New Product Development |
| 5 | Midterm 1 |
| 6 | Service Planning, Demand Estimation for Services, using Regression Analysis and Time Series for Estimation |
| 7 | Quantitative Models for the Selection of Service Location |
| 8 | Midterm 2 |
| 9 | Importance of Capacity for Service Systems and Some Important Techniques (Queuing Models) |
| 10 | Work Measurement in Services |
| 11 | Service Supply Chains |
| 12 | Service Product Management |
| 13 | Service Project Management |
| 14 | Linear Programming Applications in Services |
Practice Topics
| Week | Weekly Contents |
|---|
Contribution to Overall Grade
| Number | Contribution | |
|---|---|---|
| Contribution of in-term studies to overall grade | 3 | 60 |
| Contribution of final exam to overall grade | 1 | 40 |
| Toplam | 4 | 100 |
In-Term Studies
| Number | Contribution | |
|---|---|---|
| Assignments | 0 | 0 |
| Presentation | 0 | 0 |
| Midterm Examinations (including preparation) | 3 | 60 |
| Project | 0 | 0 |
| Laboratory | 0 | 0 |
| Other Applications | 0 | 0 |
| Quiz | 0 | 0 |
| Term Paper/ Project | 0 | 0 |
| Portfolio Study | 0 | 0 |
| Reports | 0 | 0 |
| Learning Diary | 0 | 0 |
| Thesis/ Project | 0 | 0 |
| Seminar | 0 | 0 |
| Other | 0 | 0 |
| Toplam | 3 | 60 |
| No | Program Learning Outcomes | Contribution | ||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | ||
| 1 | Knowledge and understanding of a wide range of basic sciences (math, physics, ...) and the main concepts of engineering | X | ||||
| 2 | Ability to combine the knowledge and skills to solve engineering problems and provide reliable solutions | X | ||||
| 3 | Ability to select and apply methods of analysis and modeling to ask, reformulate and solve the complex problems of industrial engineering | X | ||||
| 4 | Ability to conceptualize complex systems, processes or products under practical constraints to improve their performance, ability to use innovative methods of design | X | ||||
| 5 | Ability to design, select and apply methods and tools needed to solve problems related to the practice of industrial engineering, ability to use computer technology | X | ||||
| 6 | Ability to design experiments, collect and interpret data and analyze results | X | ||||
| 7 | Ability to work independently, ability to participate in working groups and have a multidisciplinary team spirit | |||||
| 8 | Ability to communicate effectively, ability to speak at least two foreign languages | |||||
| 9 | Awareness of the need for continuous improvement of lifelong learning, ability to keep abreast of scientific and technological developments to use the tools of information management | |||||
| 10 | Awareness of professional and ethical responsibility | |||||
| 11 | Knowledge of the concepts of professional life as "project management", "risk management" and "management of change" | X | ||||
| 12 | Knowledge on entrepreneurship, innovation and sustainability | |||||
| 13 | Understanding of the effects of Industrial Engineering applications on global and social health, environment and safety. | |||||
| 14 | Knowledge of the problems of contemporary society | X | ||||
| 15 | Knowledge of the legal implications of the practice of industrial engineering | |||||
| Activities | Number | Period | Total Workload |
|---|---|---|---|
| Class Hours | 14 | 3 | 42 |
| Working Hours out of Class | 10 | 2 | 20 |
| Midterm Examinations (including preparation) | 3 | 7 | 21 |
| Final Examinations (including preparation) | 1 | 14 | 14 |
| Total Workload | 97 | ||
| Total Workload / 25 | 3.88 | ||
| Credits ECTS | 4 | ||